Terms & Conditions
This website www.greenearthspices.com is operated by Green Earth Spices, a brand owned and operated by Green Earth Hospitality Services, where in Mr. Benjamin John and Mr. Josin Jose are business partners.
The policy is issued by Green Earth Hospitality Services by placing an order on this website, the user(s) are entering into a purchase / sale transaction with Green Earth Hospitality Services.
The terms and conditions are enumerated as follows
www.greenearthspices.com or the “website” means the online shopping portal owned and operated by Green Earth Hospitality Services which provides a platform to the shoppers to buy the products listed on the website.
"Vendor"/"Seller"/”Affiliate” shall mean the person or any legal entity who offers for sale, sells products or services on www.greenearthspices.com.
"Customer" / "Buyer" shall mean the person or any legal entity who accepts the offer for sale on the website by placing an order for and or purchases any products offered for sale on the website.
A user or user(s) is defined as an individual or establishment / vendor / seller / affiliate using or accessing the services provided on this website. who visits and purchase goods or services through the site of Green Earth Spices i.e www.greenearthspices.com
Eligibility : User(s) represents and warrants that user(s) are competent and eligible to enter into a legally binding agreement and have the requiwebsite authority to bind the other party to this Agreement. User(s) shall not use this site if he / her / they are not competent to contract under the applicable laws, rules and regulations.
Terms & Conditions
Termination : Either user(s) or Green Earth Hospitality Services may terminate the agreement at any time, with or without cause. However, Green Earth Hospitality Services reserves the right, in its sole discretion, to terminate user(s) access to the products and services offered on the website or any portion thereof at any time, without notice.
Modification of Terms and Conditions : Green Earth Hospitality Services may at any time modify the terms and conditions contained on the website without any prior notification to user(s). User(s) can access the latest version of the Terms and Conditions at any given time. In the event the modified Terms and Conditions are not acceptable to user(s), user(s) should discontinue using the website. However, if user(s) continue to use the website user(s) agree to accept and abide by the modified Terms and Conditions.
Online Shopping Platform : user(s) further agree and undertake that user(s) are accessing the services available on this website and transacting at user(s) sole risk and are using user(s) best and prudent judgment before entering into any transaction through this website. Green Earth Hospitality Services accepts no liability for any errors or omissions, whether on behalf of itself or third parties. The address at which delivery of the products ordered by user(s) are to be made should be correct and complete in all respects. After the receipt of payment the Buyer/ cash on delivery as the case may be, Green Earth Hospitality Services shall arrange for the delivery of the product to the recipient at the shipping address provided by the Buyer. We do not offer international shipping currently and our delivery region is limited to India. Any and all orders placed by user(s) on this website are a firm commitment to purchase and user(s) are obligated to complete the transaction and not contest it in any way. Before placing an order user(s) are advised to check the product description carefully. By placing an order for a product, the user(s) agree to be bound by the conditions of sale included in the item's description.
Product Pricing : Product prices listed on the site are current. While every care has been taken to label the products accurately, errors in data entry and updation may occur. Green Earth Hospitality Services reserve the right to cancel the order in case a transaction has been made where the price indicated was not the correct price. In the rare event that happens, we will give a full refund of all money received from the customer. Prices are subject to change without advance notice. All prices on this web website are given in Indian Rupees. For international cards used on the website, the banks applicable exchange rate and charges will apply. We have no jurisdiction on this and any disputes or queries on exchange rates and bank charges need to be directed to the bank or institution that issued the user(s) card or payment instrument. All orders are acknowledged at current pricing. We will bill at price in effect at the time of receipt of money and raising of an invoice. User(s) will be billed the prices prevalent during the invoicing of the products. Our products are liable for taxes in India.
Out of Stock situations : Our endeavour is to ensure that all products listed on the website are available in stock for dispatch to the buyer. However in case this is not available for any reason, we will contact user(s) within 2 business days and give the user(s) the option to exchange, delay or cancel the order based on user(s) convenience.
Payment Options : The following modes of payments are available:
A) Domestic and international credit cards issued by banks and institutions that are part of the Visa, Mastercard & Amex Card
B) Visa Debit cards
C) Net banking/Direct Debit payments from select banks in India.
D) Offline payment mode
A full list is available at the time of Check Out and prior to making payments for purchases as prescribed by the financial institutions issuing the credit or debit cards affiliated with Visa and MasterCard.
User(s) will be required to submit the user(s) 16-digit credit card number, card expiry date and 3-digit CVV number (usually on the reverse of the card) when the user(s) make an online transaction using user(s) Credit or Debit card.
User(s) should also have enrolled in the user(s) Credit Card with VBV (Verified by Visa) or MSC (MasterCard Secure Code) to complete the transaction.
User(s) credit card or debit card statements will reflect “PayU Money (Citrus Pay) / Green Earth Spices / Green Earth Hospitality Services”. In case of third party statements including bank and credit card statements the merchant name may appear in an abbreviated format.
To place an order user(s) will need to complete the transaction on the site. This may or may not be assisted with a phone call from the customer service representative. By placing an order on the website or on phone, user(s) are agreeing to the terms and conditions and payment policy published in the appropriate section of the site or affiliated sites where specifically referred to such affiliated sites.
After the user(s) have made user(s) selection and added products to the shopping cart, the user(s) will need to proceed to the checkout session. In this session user(s) will be asked for address and other contact information as well as payment related information. Once the payment transaction has been successfully completed, user(s) order will be processed on receipt of the funds from the bank or Credit Card Company. It is at this stage that the sale is said to be complete. Thereafter user(s) products will be shipped based on product availability and completion of shipping operations related to the same.
Security : Transactions on the site are protected by SSL (Secure Sockets Layer) and Secure Data Encryption using a 1024-bit process. Any information user(s) enter when transacting with the web store is sent in a Secure Socket Layer (SSL) session and is encrypted to protect the user(s) against unintentional disclosure to third parties. This is an assurance that it follows the best security practices adopted by major online vendors where all payments are processed in real-time for user(s) security and immediate peace of mind.
Credit card and Debit card information is not stored by us and is not taken by us. This information is taken directly by the payment gateway provided who is authorised and is compliant with the regulations and requirements of various banks and institutions and payment franchisees that it is associated with.
Suspension due to non-compliance with Agreement : Notwithstanding other legal remedies that may be available to Green Earth Hospitality Services, Green Earth Hospitality Services may in its sole discretion limit user(s) activity by immediately removing user(s) listing either temporarily or indefinitely or suspend or terminate user(s) membership, and/or refuse to provide user(s) with access to the website.
If the user(s) is in breach any of the terms and conditions of this Agreement;
If the user(s) has provided wrong, inaccurate, incomplete or incorrect initiation;
If user(s) actions may cause any harm, damage or loss to the other user(s) or Green Earth Spices
Indemnity : user(s) agrees to defend, indemnify and hold harmless Green Earth Hospitality Services, its employees, directors, officers, agents and their successors and assigns and against any and all claims, liabilities, damages, losses, costs and expenses, including attorney's fees, caused by or arising out of claims based upon the user(s)'s actions or inactions, including but not limited to any warranties, representations or undertakings or in relation to the non-fulfilment of any of its obligations under this Agreement or arising out of the user(s)'s infringement of any applicable laws, regulations including but not limited to Intellectual Property Rights, payment of statutory dues and taxes, claim of libel, defamation, violation of rights of privacy or publicity, loss of service by other subscribers and infringement of intellectual property or other rights. This clause shall survive the expiry or termination of this Agreement.
Governing Law and Jurisdiction : This site is owned and controlled by Green Earth Hospitality Services in Idukki, India and the laws of India shall apply. This agreement is governed and construed in accordance with the Laws of India. User(s) hereby irrevocably consent to the exclusive jurisdiction and venue of courts in Kochi, Kerala, India, in all disputes arising out of or relating to the use of the website. Use of the website is unauthorized in any jurisdiction that does not give effect to all provisions of these terms and conditions, including without limitation this paragraph. User(s) agree to indemnify and hold Green Earth Hospitality Services Ltd, its subsidiaries, affiliates, directors, officers and employees, harmless any claim, demand, or damage, including reasonable attorneys' fees, asserted by any third party due to or arising out of user(s) use of or conduct on the website.
Intellectual Property Rights : Green Earth Spices and other names, graphics, logos, and icons identifying Green Earth Spices or its products or services are the proprietary marks of Green Earth Hospitality Services. These copyrighted digital assets may not be used in connection with any product or service that is not offered by Green Earth Hospitality Services, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Green Earth Spices. All other trademarks not owned by Green Earth Hospitality Services that appear on this website are the property of their respective owners.
Submissions : Green Earth Hospitality Services welcomes user(s) comments about user(s) experiences shopping with us and user(s) suggestions about how to improve this website. Any comments, ideas, suggestions, initiation, or any other content user(s) contribute to this website (including the name user(s) submit for any content) will be deemed to include a royalty-free, perpetual, irrevocable, nonexclusive right and license for Green Earth Hospitality Services to adopt, publish, reproduce, disseminate, transmit, distribute, copy, use, create derivative works , display worldwide, or act on such content, without additional approval or consideration, in any , media, or technology now known or later developed for the full term of any rights that may exist in such content, and user(s) waive any claim to the contrary. User(s) represent and warrant that user(s) own or otherwise control all of the rights to the content that user(s) contribute to this website and that use of user(s) content by Green Earth Hospitality Services will not infringe upon or violate the rights of any third party.
Shipment of Products : Purchases are shipped from our own or third party warehouses/ stores or offices from various points in India. Our endeavour is to make the products reach user(s) within 7-10 days from receipt of order and payment. Order deliveries will be made usually between 10.30 am – 7 pm Monday –Sunday. Goods will need to be signed for upon delivery. We take no responsibility for goods signed by an alternative person other than the person ordering the product at the address indicated at the time of the order. Since the transactions are authorised by the card holder, we do not take responsibility for incorrect addresses provided at the time of placing the order. The delivery will NOT be redirected / redelivered to any other address in any circumstance. The selected product will be delivered only in the city it is mentioned as “available” on this website. Green Earth Hospitality Services shall not be held responsible for damage of products after delivery. Green Earth Hospitality Services will contact the customer to confirm the date, time & address of delivery. If the delivery fails due to following reasons, Green Earth Spices will contact the customer again to deliver the goods & shall levy additional delivery charges for the second attempt. In case the customer refuses to pay the additional delivery charges, Green Earth Hospitality Services will treat the order as cancelled and shall refund the entire order money net of cancellation and delivery charges to the Customer. Green Earth Spices will consider the order delivery “failed” in the following cases:
Delivery not done due to the wrong address.
Recipient not available.
In case of floods/ Heavy Rains/ National Bandh/ Limitations of Covid-19 restrictions we reserve the right to reschedule the delivery for another date. In case the product is not delivered due to any of the above reasons, we will inform user(s) about the same. All claims for shortages or damages must be reported to customer service on the day of delivery through the contact us page on the web store. Also the said shortage of goods needs to be highlighted and signed on the delivery challan copy and returned to the delivery person.
Delivery Charges : Shipping and handling rates may vary based on product, packaging, size, volume, type and other considerations. The shipping and handling charges are given at the time of check out and consumers will know about this before making payments.
Product returns : Once products are delivered to user(s) and accepted as accurate and as per the original order, no refunds or exchange can be done. To return any items that are damaged or expired or not as per user(s) original order, Please return these products to the delivery person along with a remark on the delivery challan. Please contact customer service by email through the contact us link on the site. Mention the return of products along with the order number, and the date of delivery. All returned items must be accompanied by a copy of the original receipt, a return / exchange authorization number and in unopened, saleable condition. Postage and charges for return of these will not be refunded. Please note that in any case we cannot offer exchanges or refunds on any sale of opened or used products. Please allow one to three weeks from the day the user(s) return the user(s) package for the user(s) refund request to be processed. User(s) will be contacted once user(s) return is complete.
Disclaimer : "We as a Wholesaler & Retailer shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank or Payment Gateway from time to time".